E-Government Services: Innovations and Challenges

EasyChair Preprint no. 12758

Abstract

E-Government services have emerged as a transformative force in the public sector, revolutionizing the way governments interact with citizens and businesses. This abstract provides an overview of the innovations and challenges associated with e-government services.

In recent years, governments worldwide have been adopting digital technologies to enhance service delivery, improve transparency, and promote citizen participation. E-government services encompass a wide range of digital platforms and applications, including online portals, mobile apps, and electronic document management systems. These services aim to simplify administrative processes, streamline communication channels, and provide citizens with convenient access to government information and services.

One of the key innovations in e-government services is the concept of digital transformation. Governments are leveraging emerging technologies such as artificial intelligence, blockchain, and big data analytics to optimize service delivery and decision-making processes. For example, AI-powered chatbots are being used to provide instant responses to citizen queries, while blockchain technology is being explored for secure and transparent record-keeping in areas like land registration and identity management.

Keyphrases: digital, Government, society

@Booklet{EasyChair:12758,
  author = {Favour Olaoye and Kaledio Potter},
  title = {E-Government Services: Innovations and Challenges},
  howpublished = {EasyChair Preprint no. 12758},

  year = {EasyChair, 2024}}