Keyword:customer experience

Publications
Co-creating and validating customer value in Higher Education IT Services using Service Design Anu Turunen In:Proceedings of EUNIS 2024 annual congress in Athens
Managing customer wishes and expectations with the customers’ need process and onion models of digital tools Suvi Junes and Anu Turunen In:Proceedings of European University Information Systems Congress 2023
The Role of Automated Barista Robots in Improving Service Quality and Customer Experience in Business Retail Leandrea Audrey, Jesline Kesya, Yolanda Ardian, Ichwan Masnadi and Tiurida Anita EasyChair Preprint 15853
The Financial Technology (FinTech) Influence on SME Performance and Its Economic Contributions. Wayzman Kolawole EasyChair Preprint 15129
The Influence of Financial Technology (FinTech) on SME Performance and Its Economic Contributions. Wayzman Kolawole EasyChair Preprint 15128
Leveraging 6G IoT Cloud Computing Platforms for Personalized Recommendations in E-Commerce John Owen EasyChair Preprint 14940
Optimizing Customer Relationship Management with AI: Harnessing Predictive Analytics for Strategic Growth Oduola Malik Oyedeji EasyChair Preprint 14741
Enhancing Customer Experience with Advanced Artificial Intelligence-Based Predictive Modeling of Degradation Behavior in Polymer Nanocomposites Abill Robert EasyChair Preprint 14683
Digital Transformation: Unveiling the Nexus of Neural Networks, Big Data, and AI in Business Evolution Usman Hider EasyChair Preprint 12089
Harmonizing Efficiency: Unleashing Synergy Between Robotic Process Automation and AI for Optimal Business Process Optimization William Jack and Ajay Sigh EasyChair Preprint 11941
Exploring the Role of Human and Digital Interactions in Online Customer Support Aleksandra Petelina-Walsh EasyChair Preprint 5524